Samson Trailways Luxury Bus Charter

News

08 September

2010

Customer Service is a Commitment at Samson Trailways

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Delivering outstanding service is very important to all of us at Samson Trailways. We want our customers to know that we always listen, and constantly work to better serve them.

But we don’t just say we listen; we can prove it. Samson Trailways is licensed in the state of Georgia, and has a long history of providing our loyal customers with top-notch service.

The Georgia Public Service Commission (PSC) regulates limousine, shuttle and charter-bus companies, and regularly issues the “PSC Reliability Report,” a rating for all licensed ground transportation companies in the state of Georgia. A company’s rating for the report is based upon several factors, including: responsiveness to PSC inquiries, and the number of filed records demonstrating non-compliance to PSC rules, the frequency of customer complaints as well as the time it takes to resolve them.

According to our most recent report card, Samson Trailways has a “satisfactory” record with the Commission, the highest rating that a company can achieve. This means that we have very few documented issues with customer service or compliance with PSC regulations. In other words, we’re doing just fine. To view our most recent PSC Reliability Report rating online at the official Georgia Public Service Commission website, click here.

Passing the PSC’s inspection means that we’re legally licensed to operate as a charter-bus carrier within the state of Georgia, and more importantly, that we listen to you, our customers. Our goal is to be outstanding when it comes to service, so come take a trip with Samson Trailways today, so we can show you just how much we listen to you.