Frequently Asked Questions
Who is Samson Trailways?
Samson Trailways is a private, veteran-owned transportation provider located in Atlanta, GA. We have been in business for 33 years. The company began as a small niche transportation provider for community groups, which has grown from one bus in 1983 to 70 in 2016. Samson Trailways is a member of the Trailways co-operative, which has a proud heritage of providing quality motor coach transportation services for the past 75 years.
Are you Affiliated with any Industry Associations?
Yes, we have solid relationships with the associations listed at the bottom of the page. Affiliation with a professional travel association is an important sign that a business is committed to staying current on the industry’s best practices and technologies. Remember to look for an association logo to identify reputable and reliable motorcoach operators.
Does Samson Meet all State and Federal Mandates?
Yes. Our Federal and State Operating Authority is printed on all of our quotations and invoices. Legal Operation of any motorcoach company requires federal operating authority if they will be crossing state or provincial lines, and they should be able to offer you proof of that authority, which is issued by the U.S. Department of Transportation or Transport Canada. This ensures they meet Federally-mandated insurance requirements.
What Kind of Buses and Coaches do you Offer?
All of our coaches are late-model MCI or Setra vehicles, and are maintained by licensed mechanics in our full service maintenance shop. In addition, we perform pre-trip and post-trip inspections to ensure all vehicle functions are operating properly. While on the road, we offer further assurance through our affiliation as a Trailways member, having access to over 60 maintenance facilities nation-wide, guaranteeing minimal delays if a problem should arise. Equipment is a key consideration when planning a trip. Newer equipment, (not more than 12 years old) generally means fewer problems. Make sure the company performs routine service and maintenance checks to avoid unwanted delays while on the road.
Is Motor Coach Travel Safe?
The bus industry represents the safest mode of transportation on the road, with approximately 40,000 motor coaches operating in North America. Safety is a top priority for all. The motorcoach industry is proud of its safety record, and wants you, the passenger to know that choosing Samson Trailways means choosing safe travel.
When checking out our competition, ask about their safety record and maintenance practices. You can view carriers’ safety ratings online at www.safersys.org (Never charter from a company with an Unsatisfactory rating). Samson Trailways continues to hold the highest possible rating with both the Department of Transportation and the Department of Defense.
Are Your Bus Drivers Thoroughly Screened?
All of our drivers undergo pre-employment screening and background checks and, once hired, are required to keep a current DOT driver’s file, commercial driver’s license, DOT physical examination, and an approved Medical Examiner’s Card. All U.S. drivers are required to have a valid, current Driver Standards/Commercial Driver’s License (CDL) with a “passenger” endorsement. Samson Trailways performs random drug screening throughout the year on all of its drivers. Our school bus drivers receive additional screening as required by the Georgia Department of Education.
Ask for proof of a valid, current insurance certificate that provides a minimum, in the United States, of $5 million in liability coverage insurance.
We would be pleased to provide you with a copy of our Certificate of Insurance at the time of booking.